FAQ
01
How can I pre-order several pairs at the same time?
​
To pre-order several pairs at the same time, you will need to go on the order space, fill out the entire form and write the brand and model of the sneakers you would like to purchase..
​
03
What are the available payment methods?
​
The available payments methods are : Paypal, Cash (when local pickup)....
05
How can i track my order?
​
You can track your order thanks to your tracking number that will be sent to you by the expeditor. If the order is given to you by hand, we will then contact you via instagram’s direct messages so you will successfully be able to receive your order.
02
How will i know the exact price of the sneakers i want?
​
You will have to contact us and give us the size and type/model of the sneaker(s) you want, you will then be given a specific price.
04
What are the average delivery days?
​
The delivery depends on their destinations:
In France and Dom Tom; between 7 and 15 days.
Out of France and Dom Tom; between 14 and 18 days.
06
How can I be sure that my sneakers are authentic?
​
You can be sure to trust and reassure yourselves that your pair(s) are not fake because we put the pair(s) original receipts in each or their boxes
07
How can I follow LockUp's news and or updates?
​
We have an instagram account that you can follow, where you will be able to keep up with all of our news, new arrivals, clients' feedbacks ...